Lowe's Empowers Home Improvement with OpenAI AI Tools

Home improvement decisions can be overwhelming and carry significant weight, whether you’re renovating your kitchen, installing new floors, or tackling any other project around the house. Recognizing the need to democratize expertise and make expert advice accessible to everyone, Lowe’s has partnered with OpenAI to revolutionize how customers and associates engage in the home improvement journey.

With over 1,700 stores and 300,000 associates, Lowe’s harbors a vast wealth of tribal knowledge and expertise. But scaling this knowledge to assist millions of customers every day required innovation. Enter OpenAI’s large language models which power two key tools: Mylow, a virtual advisor available on Lowes.com, and Mylow Companion, an AI app accessible to every in-store associate.

Empowering Associates with AI Assistance

One of the biggest challenges in retail is ensuring associates have the expertise to confidently assist customers. Mylow Companion addresses this by acting as a virtual expert in the associate’s pocket. Associates can ask any question about products or projects and receive instant guidance on product recommendations, locations within the store, and necessary attachments or tools. This AI-powered support translates to a better customer experience, increased sales, and heightened confidence from associates.

Mylow: Your Project Companion Online

For customers shopping online, Mylow offers a uniquely helpful tool that goes beyond listing products. It helps plan entire projects step-by-step, making even complex home renovations manageable. Whether you want to paint cabinets or redo a floor, Mylow provides the guidance customers otherwise might spend days figuring out.

Scale, Speed, and Customer Satisfaction

Lowe’s handles roughly one million questions every day related to home improvement, both online and in-store. This massive scale demands fast, reliable AI assistance, and OpenAI’s technology delivers. With these tools, Lowe’s brings a superior shopping experience—making customers feel supported and empowered throughout their projects.

Conclusion

Lowe’s innovative partnership with OpenAI exemplifies how AI can enhance customer and employee experiences in retail. By embedding AI-driven expertise into everyday tools, Lowe’s is making home improvement more accessible, efficient, and enjoyable for millions. Whether online or in the aisles, expert help is now just a question away.