- November 12, 2026
United Airlines Becomes First Major Carrier to Block AI Agents From Booking Flights
United Airlines is banning third-party personal AI agents such as Meta’s Muse and OpenAI’s dots from booking flights on travelers’ behalf, citing credential-sharing security risks, unintended purchases and MileagePlus misuse, plus potential violations of federal check-in rules. Southwest is moving the opposite way, opening its inventory to ChatGPT users — the airline industry has split over the AI-agent era.
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